Announcements & Updates

Stay informed with the latest news, product updates, and important announcements from Easy Smart Pay. This section ensures that you're always up to date on system improvements, service changes, and any scheduled maintenance that may affect your county.

Product Updates

• New Features: Discover new features and enhancements to Easy Smart Pay that improve your experience and offer additional tools for your constituents.

  • We’ve implemented a new automated email system that keeps customers informed at key milestones. These updates include notifications for automatic rollovers, estimate-to-final conversions, completion of their installment obligations, fund transfers to the county, and monthly payment confirmations.

• Improvements: Learn about recent upgrades or fixes to existing features.

  • We’ve improved portal performance to reduce property load times.

Schedules Maintenance

• Upcoming Maintenance: Stay aware of any scheduled maintenance that may impact access to the system.

  • No upcoming maintenance scheduled

• Maintenance History: Review past maintenance activities to understand any recent updates or potential service interruptions.

  • No maintenance history to report

Service Alerts

• System Status: Real-time updates on any outages or service disruptions.

  • No outages or service disruptions to report

• Resolved Issues: Summaries of resolved service issues.

  • Small batch of early June payments that did not run have been re-ran and profiles are updated.

County Success Stories

• Case Studies: Learn how other counties are leveraging Easy Smart Pay to improve taxpayer satisfaction and streamline operations. 

  • Pending case studies will be posted here.

• Best Practices: Shared insights from other counties on how to maximize the benefits of Easy Smart Pay. 

  • Tax bill inserts have proven to be a highly effective marketing tool in promoting the service within your county. Below is last year’s data illustrating the impact of using inserts:

  • Existing Counties: A 390.8% increase in growth compared to 58% in counties that did not use inserts.

  • New Counties: An 8x higher adoption rate based on housing units compared to counties that did not include inserts.

Upcoming Events & Webinars

• Event Calendar: Keep track of important upcoming events, including webinars, training sessions, and conferences.

  • Easy Smart Pay is changing our quarterly call schedule. We will be hosting an annual update in May after the conclusion of the 2nd installment.

• On-Demand Webinars: Access recordings of past webinars on topics such as system updates, taxpayer support, and new feature tutorials.

  • Stay tuned for webinar updates.

Policy & Compliance Updates

• New Policies: Learn about any changes to Easy Smart Pay’s terms of service, compliance requirements, or contracts that may affect your county’s partnership.

  • Attention counties onboarded via a board resolution: While conversion to our standard contract is available, it is not mandatory. If you're interested in converting, please contact our Business Development Manager. 

• Legislative Changes: Stay informed about changes in state or county legislation that may impact property tax payment processes or the use of Easy Smart Pay.

  • Any pending California Assembly or Senate bills impacting property tax collection will be reported here.