Welcome to the ESP Support Center!
This is your go-to destination for submitting and managing support requests, tracking case history, and sending requests to our customer success team. We’re committed to ensuring that your experience is smooth and any issues are resolved quickly.
Customer Support Contact Information
We're here to assist you with any questions, issues, or inquiries you may have.
Whether you need immediate support or simply want to reach out to your Easy Smart Pay team, you can use the options below to connect with us.
County Email:
Customer Email:
Tax Roll and Data Email:
Please provide applicable taxpayer information, a priority level and detailed description of the issue.
Live Chat
Our live chat feature connects you directly with a customer support representative in real time.
Our live chat is available Monday to Friday, 9 AM – 5 PM PST
Click the chat icon at the bottom right of our main site to get started.
Phone
County Line:
916-913-3281
Customer Line:
Available on live chat
Our support lines are available Monday through Friday, 9 AM to 5 PM PST.
Submit a Support Case
If you’re facing an issue that requires deeper troubleshooting or resolution, submit a support case through the Support Center.
Submit a Support Case Here. Our team will review and respond based on the priority level you set.
Submit a Support Case
Have an issue that requires our team’s assistance? Submit a support case, and we’ll get to work on resolving it.
How It Works: Simply fill out the support form with the necessary details about your issue. You can also attach files or screenshots to provide additional context.
Set Your Priority: Indicate the urgency of your case, from low to critical priority, so we can ensure it’s handled accordingly.
What Happens Next: Once submitted, you’ll receive a confirmation and can track your case’s progress through the Case History section. Our team will respond within the designated time frame based on the Service Level Agreement (SLA).
Mailing Address
For any physical correspondence, you can reach us at:
Easy Smart Pay Headquarters
1017 L Street #451
Sacramento, CA 95814
For any billing or refund correspondence, you can reach us at:
Attn: Taylor Rodger
6390 Greenwich Dr, Ste 175
San Diego, CA 92122