Cancellations & Refunds

At Easy Smart Pay (ESP), we understand that circumstances can change, and you may need to cancel your contract. You can cancel your ESP plan at any time before the payment is sent to the county. Automatic cancellation may occur if payments consistently fail or if your account becomes inactive for an extended period. 

To cancel your ESP enrollment, please follow these steps:

1. Sign in to your ESP account here: https://easysmartpay.net/auth/sign-in

2. Click on your property tile under the ESP overview.

3. Click on the red “Cancel Enrollment” button on the left side of the screen.

4. Review the bullet points and provide your reason for the cancellation in the dropdown.

5. Type “MONTHLY” in the last box, then click “Cancel Subscription.”

Automatic cancellation may occur if payments consistently fail or if your account becomes inactive for an extended period. There are no penalties for automatic cancellations.

Yes, you may cancel and receive a refund if we have not yet sent your funds to the county.

Please note: Any applicable transaction fees are not refundable as they are charged by the payment processor and are non-recoverable.

After the payment has been sent to the county, ESP cannot process refunds directly. In such cases, refunds can only be initiated through a duplicate payment or refund first from the county.

Unfortunately, transaction fees are not refundable as they are charged by the payment processor and are non-recoverable

Refunds are processed to the payment method on file. If your payment method expires or is closed, update your account information to avoid issues with refund processing. Note: ESP cannot refund to closed or restricted bank accounts.

In cases where we are unable to refund to the payment method on file, we will need to initiate a check refund. By default, the check will be mailed to the customer's billing address or an address they have provided. In such cases, transaction fees are withheld.