Payments & Transactions

ESP accepts ACH bank transfer and major debit and credit cards including Visa, MasterCard and Discover. ESP does not accept AMEX at this time.

There are no fees for payments made using an ACH bank account. For debit or credit card payments, a small 1.99% transaction fee applies. We accept Visa, Mastercard and Discover but not AMEX, at this time. Keep in mind, this is the fee that the payment processor charges for facilitating these transactions. Any applicable transaction fees are not refundable as they are charged by the payment processor and are non-recoverable.

The transaction fee for credit and debit cards covers the cost charged by our payment processor. 

If your payment failed, don’t worry—Easy Smart Pay will automatically retry the payment every 7 days from the date of the initial failure.

🔄 Automatic Retry Process:

ESP will attempt to rerun the payment up to 3 times (including the original attempt).

These retries happen automatically, so no action is required from you unless all retries fail.

⚠ Important:

If a payment fails 3 times, your contract may be automatically canceled per our policy. This helps prevent continued failed attempts and maintain account integrity.

🛠 Can I Rerun the Payment Myself?

At this time, you cannot manually retry a failed payment or submit a custom one-time payment through the site.

However, we can rerun the payment manually on your behalf. To request this:

📩 Email us at:

support@easysmartpay.net

📄 Include the following in your message:

• Your full name

• The property address

• A note requesting we rerun the payment

• Ensure your payment method is valid and funded

Once we receive your request, our team will take care of it and confirm the result.

Before the county releases the official tax bill, we provide an estimated payment schedule based on the prior year’s tax amount. Once the official bill is available, your schedule will be updated.

ESP calculates your monthly payment by dividing the total amount due for each tax installment by the number of months remaining until the due date. This means the payment amount may vary depending on when you enroll.

Currently, ESP does not support early or custom payments. All payments are automatically deducted based on your scheduled payment plan.

Yes, you can request a change to your payment date by contacting customer support. Please make sure to request changes at least a few days in advance to avoid processing issues.

If your payment fails, you’ll receive a notification with instructions on how to resolve the issue. We will attempt to process the payment again, but recurring failures could result in cancellation of your enrollment.

On a credit or debit card statement it will up as something similar to "EASY SMART PAY 9169133279 CA". On a bank statement it will show up as something similar to "PAYPAL TRANSFER EASY SMART PAY"

Since Easy Smart Pay uses Braintree, a PayPal subsidiary, as our payment processor, you may see 'PayPal' on your bank or credit card statement.

Easy Smart Pay uses Braintree, a subsidiary of PayPal, to process transactions.